MEET OUR TEAM

rwbgRichard B. Eggleston, IV
President and Practice Manager 

As a co-founder of Eggleston & Eggleston, Rich has served as the company’s President and Chief Executive Officer since its inception in 1995.  Rich has extensive experience in the field of medical practice management, and he has established a reputation in the local and regional community as an advocate for physicians and medical service providers. He is a member of the company’s management team, and he is actively involved in every aspect of the day-to-day operations.

Rich began his professional career at KPMG, an international accounting firm, where he served as a supervising senior accountant. After KPMG, he managed multiple hospital-based physician groups at a national medical practice management firm.

Rich earned his Bachelor of Business Science degree in 1990 from Virginia Tech. 

patPatricia E. Eggleston, MA
Consultant  

As a co-founder of Eggleston & Eggleston, Patricia began her service with the company in 1995 as Vice President and Director of Financial Services. Patricia has extensive experience in the fields of accounting, tax, and business management services. She is highly regarded by her clients as knowledgeable, ethical and attentive to detail. In recent years, she has served as a Consultant and is primarily responsible for the company’s internal accounting, personnel, and compliance functions.

Patricia began her professional career at KPMG, an international accounting firm, where she served as a supervising senior accountant. After KPMG, she served as a senior accountant at Brown, Edwards & Company, a regional accounting firm. She holds a part-time teaching position at Roanoke College and has instructed Accounting, Tax and Personal Finance courses.

Patricia received her Master of Accountancy degree in 1991 from Virginia Tech and her Bachelor of Business Administration degree from Roanoke College in 1989. She is a member of the American Institute of Certified Public Accountants and the Virginia Society of Certified Public Accountants.

Rose B. Williamson, CPA:
Director of Financial Services

Rose joined Eggleston & Eggleston in 2001 and serves as the company’s Director of Financial Services. Rose is responsible for the day-to-day operations of the Accounting Department, and she is directly responsible for the the timely coordination and completion of the monthly client reporting process. She is respected by her staff and peers and is highly regarded by her clients as trustworthy and extremely competent.

Prior to joining Eggleston & Eggleston, Rose served as the Controller for multiple assisted living facilities at American Health Care and as a senior accountant at Brown, Edwards & Company, a regional accounting firm. Rose has over 25 years of experience in accounting and the healthcare industry.

Rose earned her Bachelor of Business Science degree in 1989 from Virginia Tech. She is a licensed Certified Public Accountant, a member of both the American Institute of Certified Public Accountants and the Virginia Society of Certified Public Accountants.

Rebecca L. Jones, CPA:
Assistant Director of Financial Services

After completing an internship with Eggleston & Eggleston in 2003 during her senior year of college, Becky accepted a full-time position upon her graduation. She serves as the company’s Assistant Director of Financial Services. Becky is responsible for the management of her clients, and she assists the Financial Services Director with the operations of the Accounting Department. She is respected by management and her peers. Becky is an extremely competent accountant and is highly regarded by her clients as service oriented, trustworthy, and willing to go the extra mile.

Becky earned her Bachelor of Business Administration degree in 2003 from Radford University. She is a licensed Certified Public Accountant, a member of the American Institute of Certified Public Accountants and the Virginia Society of Certified Public Accountants.

Kathryn A. Peters:
Billing System Manager

As our Billing System Manager, Kathy is responsible for the daily operations of the Billing Department. Her responsibilities include management of staff members and all aspects related to the timely processing of medical claims.

Kathy joined Eggleston & Eggleston in 2003 as an accounts receivable clerk. Her hard work and commitment to the company enabled her to grow with the company. Prior to joining Eggleston & Eggleston, Kathy spent 18 years with Anthem, where she gained experience in medical claims processing, customer service and quality control. Kathy is respected by her peers and her staff, and she is dedicated to the efficient and effective operation of her department and the company as a whole.

Alicia Fowler, CPC:
Credentialing & Contracting Team Leader

Alicia joined the Eggleston & Eggleston billing and coding department in 2014. She has worked in multiple specialties including family practice, geriatrics, ENT, urology, orthopedics and anesthesia. Her role has expanded multiple times, and she continues to rise to the occasion with every challenge the firm gives her.

She received her Career Studies Certificate in Medical Coding from Virginia Western Community College in 2015. Alicia is a Certified Professional Coder through the AAPC. She oversees credentialing for all new clients, as well as contract renegotiation and re-credentialing for our existing clients.

Sherry Viars:
Facilities Coordinator

Sherry joined Eggleston & Eggleston in 2017. She coordinates the data exchange between our clients and our business associates. She has an extensive background in the insurance industry with over 30 years’ experience. She supports our billing, accounting and coding departments.

Sherry is native to the Roanoke valley, and has been married to Martin Viars for over 30 years. Most of her spare time is spent with her husband, two daughters, grandsons or a good book.

Paula Shively:
Billing Manager

Paula originally joined the Eggleston & Eggleston team in 1995. She left the firm to work for an anesthesiology client for over ten years and rejoined our team in 2017. As our Anesthesiology Billing Manager, she coordinates the billing and compliance efforts of all of our anesthesiology clients.

Paula has 24 years of medical billing experience with 16 years specializing in Anesthesia.  Paula is well versed in all aspects of anesthesia billing.  She is service oriented has a great relationship with insurance representatives and patients.

Kelly McFadyen, CPC:
Surgical Coder

As our Coding Manager, Kelly is responsible for all coding efforts and the electronic transfer of data.

Kelly joined Eggleston & Eggleston in 2011 and has been coding since 2003. Kelly has additional experience in the areas of sports medicine, rheumatology, radiology, pain management, anesthesia, otolaryngology, plastic surgery, urology, gynecology, podiatry, dermatology, family practice, neurology, and urgent care. Kelly is well-versed in the medical policies for most insurances, which adds to her accuracy and efficiency in coding.

Kelly is a member of the local and national chapters of the American Association of Professional Coders, and she has been a Certified Professional Coder through AAPC since 2007.

betBetty J. Butler, CPC:
Surgical Coder

As our Anesthesiology Coder, Betty is responsible for all anesthesiology coding and the electronic transfer of data.

Betty joined Eggleston & Eggleston in 2008. Betty has additional experience in the areas of pain management, dermatology, radiology, orthopedic surgery, podiatry, otolaryngology, urologic surgery, and ob-gyn. Betty is well-versed in the medical policies for most insurances, which adds to her accuracy and efficiency in coding.

Betty earned her Career Studies Certificate in Health Records Coding from Virginia Western Community College in 2008. She is a Certified Professional Coder through AAPC and a member of the local and national chapters of the American Association of Professional Coders.

Leslie A. Coleman, CPC:
Surgical Coder

As our Surgical Coder, Leslie is responsible for all surgical coding and the electronic transfer of data.

Leslie joined Eggleston & Eggleston in 2006. Leslie has additional experience in the areas of anesthesiology and pain management, dermatology, radiology, orthopedic surgery, podiatry, otolaryngology, urologic surgery, rheumatology, and ob-gyn. Leslie is well-versed in the medical policies for most insurances, which adds to her accuracy and efficiency in coding.

Leslie earned her Medical Coding and Billing diploma from National Business College. She is a member of the local and national chapters of the American Association of Professional Coders, and she has been a Certified Professional Coder through AAPC since 2006.

Alicia Ford staff photoAlicia Ford:
Billing & Data Entry Team Leader

Alicia originally joined Eggleston & Eggleston in 2011 as an accounts receivable clerk. She has experience in private practice, as well as the facility setting. Alicia has over 16 years of working in the medical field.

During her time in the medical field, she has worked as a receptionist, data entry specialist, file clerk, office coordinator, human resources representative and team leader. She has worked in multiple specialties including ENT, OB-GYN, wound care, mental health, urology, orthopedics and anesthesiology.

Alicia currently oversees the data entry team and serves as a billing team lead. Her willingness to go the extra mile separates her from her peers.

Angela Harris:
Billing Team Lead – Gastroenterology

Angela joined Eggleston & Eggleston in 2022. She brings a wealth of knowledge and leadership to the firm with her 25-plus years of billing and coding experience, and she quickly earned a spot on the management team.

She is an excellent leader and has an in-depth knowledge of insurance companies and their rules and regulations of billing and coding. Her last nine years have all been with private practice gastroenterology. She is highly regarded by her clients as the go-to person with billing and coding questions.

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You don’t have to do it all by yourself. Let us bring you the peace of mind that comes with increased efficiency and maximized cash flow.

Whether you are just starting your practice or have been in business for decades, we will work closely with you to create a custom strategy to help you overcome any challenges you may be facing and ensure that your fullest potential is realized.

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